Customer Service hours are 8am-5pm EST via email at Monday through Friday, excluding CANADIAN Statutory holidays. Nakai Skincare & Cosmetics reserves the right to verify any refund requests and request a return of the products you purchased. Nakai Skincare & Cosmetic's refund and return policies are subject to change. You should therefore  consult at the time of your purchase to confirm the current refund and return policy.


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