Frequently asked questions
How do I return my order?
We are sorry to hear you would like to return your product. Please contact Customer Care email@example.com within
I entered the wrong adress what can I do?
Contact firstname.lastname@example.org immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.
Can I cancel my order?
Sorry to hear you want to cancel your order! We can only cancel orders that have not yet been processed for shipping. Please contact email@example.com
Is OUR SITE secure?
My order never arrived. (Lost stolen shipment) What do I do?
NAKAI is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at firstname.lastname@example.org with information regarding your situation and your claim number.
Where are NAKAI products made and manufactured?
Everything Is all proudly made in CANADA
Are your products CRUELTY FREE?
YES! No animals were harmed in the making of these products. Our products are also (FDA) Food Drug Administration Approved